f.a.q.

You have questions. wE have answers.

Got a question? Check out the F.A.Q. for the answer. Not here?  Contact us.

General Booking

How do I book a class?

To book a MAYhem class, either visit the MTB Home Page and click the MAYhem badge or scroll to the bottom of the page. Click “Find Classes” link or visit the page here.  Alternatively, you can use the search calendar to find classes on specific dates.

You can choose one of the 3 items on the page.  Either a beginner bundle of 3 classes, a trainers bundle of 10 classes, or a single class.  In each case you will select one or more classes to attend during booking.

How do I use the search calendar?

This calendar displays all available classes and appointments in a list view by date.  You cannot search for a class to see all available dates for that class (yet).

To find a class or package, first select a date you are interested in on the calendar.  This will bring up all available events on that date.  If needed, you can add filters by specific service as well as specific trainers/employees.

Do I have to book all my classes in a package at one time?

No! If you are booking a package with multiple classes/services you will only be required to book one date and time at the time of booking. After booking, you can manage your additional time slots from your events and classes page.  To access, make sure you have activated your account and logged in.  Under the account drop-down menu click on “My Classes and Events”.  From here you can see all your booked items, as well as your virtual links.  You will also be able to select and book any remaining classes in your packages.

What if I can’t make my appointment?

Reach out to us via e-mail at [email protected] to arrange a different date and time. 

How do I get my Zoom link?

After booking you will receive a series of e-mails inviting you to activate your account and confirming your order.  If you have not purchased a package, these emails will contain your join link.  If you purchased a package, your join links are visible on your classes and events manager in the account drop-down menu.

If you did not receive these e-mails, please check your spam or junk folder.

Payment

What payments are accepted?

We accept payment via Stripe or Paypal.

I missed a class, can I get a refund?

Unfortunately, we cannot refund money for a missed class. We encourage you at booking to make sure that you can make all the classes you have signed up for. If, for some reason you are unable to make a class, please reach out to us in advance and will we do our best to re-schedule you for another class.  

Account

How do I activate my account?

Once booking is complete you will receive an email with a link to set your password. Follow this link to set your password and activate your account. If you did not receive this e-mail, please check your spam or junk folders. If still not found, reach out to [email protected] with the subject line “Account Access”. Do NOT try to create an account. Our booking software and user management software are not fully linked; creating a new account with the same e-mail will require linking and may cause issues with your event manager.

General Account Notes

Your account consists of a primary profile for the site and an event profile. Currently the booking software is not fully integrated with the user management system. Do NOT use the change password or logout links on the Event Manager page. If you need to change your password, do so under your main account page.

Want to try a new program?Check out our new group fitness programs starting April 19th!

Join me as I launch my new group fitness class on April 19th!  Follow the link to learn more.